Terms of Service

1. Acceptance of Terms

By creating an account, browsing our website, or placing an order with KB2, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our services.

2. Account Responsibility

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to provide accurate information during registration and to keep your profile information up to date. You must be at least 18 years old to create an account and place orders.

3. Products & Pricing

We strive to display accurate product information, pricing, and availability. However, we reserve the right to correct errors and to modify pricing without prior notice. All products are subject to availability. If we are unable to fulfill an order, we will notify you and refund any payment made.

Product images are for illustration purposes and may differ slightly from the actual product. Nutritional information is provided per 100 grams and is approximate. Shelf life is indicated on each product and may vary based on storage conditions.

4. Ordering & Payment

When you place an order, you authorize us to charge the total amount (including taxes and delivery charges) to your selected payment method via our payment gateway, Razorpay. All payments are processed securely by Razorpay. We do not store your card or banking credentials.

GST is applied based on your shipping state: CGST and SGST for intra-state orders, IGST for inter-state orders. The applicable tax is shown at checkout before you confirm your order.

5. Shipping & Delivery

We make every effort to deliver orders promptly. Delivery timelines are estimates and may vary due to factors beyond our control. You are responsible for providing an accurate shipping address and ensuring someone is available to receive the delivery. We are not liable for delays caused by incorrect addresses or circumstances beyond our control.

6. Cancellations & Refunds

You may request cancellation of an order immediately after placing it, subject to the cancellation window displayed on your order page. However, cancellation is not guaranteed — it depends on whether the order has already been processed and shipped. If your cancellation is approved, a full refund will be initiated to your original payment method via Razorpay. Refund processing time depends on your bank and may take 5-7 business days.

Once an order has been delivered, it is non-refundable. Every product is quality-checked by our team before shipping. For full details, please see our Refund Policy.

7. Reviews & User Content

You may submit product reviews if you have purchased the product. You agree that your reviews are accurate, do not contain defamatory or offensive content, and do not infringe on any third party’s rights. We reserve the right to moderate, approve, or reject reviews at our discretion. Reviews you submit may be displayed publicly with your name.

8. Catering & Restaurant Inquiries

Catering and restaurant inquiries are subject to availability and separate agreements. Submitting an inquiry does not constitute a confirmed booking. We will contact you to discuss details and confirm availability. Pricing and terms for catering and restaurant services will be communicated separately.

9. Limitation of Liability

To the maximum extent permitted by law, KB2 shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our services. Our total liability for any claim shall not exceed the amount you paid for the product or service that gave rise to the claim.

10. Intellectual Property

All content on this website, including text, images, logos, and product designs, is the property of KB2 or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.

11. Governing Law

These terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in the state where KB2 is registered.

12. Changes to These Terms

We may update these Terms of Service from time to time. Continued use of our services after changes are posted constitutes acceptance of the updated terms.

13. Contact

If you have questions about these Terms of Service, please reach out via the Contact page on our website.