Refund Policy

1. Our Quality Promise

Every product is personally inspected and quality-checked by our team before it is packed and shipped. We take great care to ensure that what reaches you meets our standards. Because of this hands-on verification process, we do not accept returns or issue refunds after an order has been delivered.

2. Cancellation Before Delivery

You may request cancellation of an order immediately after placing it. However, please note that cancellation is not guaranteed — it depends on whether the order has already been processed and dispatched. If the order has not yet been shipped, we will cancel it and initiate a full refund.

The cancellation window is configured by the store and is shown on your order page. Once the cancellation window expires or the order has been shipped, cancellation is no longer possible.

3. Refund Process

If your cancellation is approved, a full refund will be initiated to your original payment method through Razorpay. The refund amount will be credited to your bank account within 5-7 working days after the refund has been processed. The exact time depends on your bank and payment method.

4. No Refund After Delivery

Once an order has been delivered, it is non-refundable. We do not accept returns of food products due to their nature. If you have a concern about a product you received, please contact us within 48 hours of delivery with details and photographic evidence, and we will review your case.

5. Damaged or Incorrect Products

If you receive a product that is damaged, spoiled, or different from what you ordered, please contact us within 48 hours of delivery with clear photographs of the product and packaging. After reviewing your case, we may offer a replacement or a refund at our discretion. Claims made after 48 hours will not be considered.

6. Failed Payments

If a payment is debited from your account but the order is not created (due to a network issue or payment failure), the amount will be automatically refunded to your original payment method within 5-7 working days. You do not need to contact us for this — Razorpay handles the refund automatically.

7. Catering & Restaurant Services

Catering and restaurant bookings are handled separately. Refund and cancellation terms for these services will be communicated at the time of booking and may differ from the online store policy.

8. Contact

If you have any questions about our refund policy, please reach out via the Contact page on our website.